FAQs

When will I receive my order?

  • Orders are usually processed and shipped within 1–2 days after purchase. Custom orders may take approximately 3–4 days to produce and prepare.
  • Once your order ships, you’ll receive tracking information via the email or phone number you provided at checkout.
  • If you don’t receive tracking within the expected timeframe, you can contact them to follow up.

Shipping Time:

  • After shipping, orders usually take 5–7 business days to arrive for U.S. customers.
  • For international customers, delivery
    typically takes 5–10 days.

How do I track my order?

Once your order ships, you’ll receive tracking details by email. If you have questions about tracking, email sales@neonbubble.net.

Whatis your refund policy?

  • Damaged product/manufacturing defect: If your signs arrives damaged just send us a picture to sales@neonbubble.net within 7 days of receiving it and we'll replace it or give you a full refund.
  • Product not as described: If the item you received doesn’t match the description or product image, We ’ll exchange it or issue a full refund. Note that slight differences in appearance can occur.  
  • Lost in transit: If the package is lost but you provided the correct address, Neon Bubble will reship the product.

CanI cancel my order?

All sales are final once placed. Most signs begin being printed and built shortly after your order is submitted, so we generally cannot be canceled.

Wholesale Pricing

Wholesale pricing may be available —
minimum quantities apply. Contact them at neonbubble23@gmail.com for
details.

Shipping Carriers

All orders are shipped via DHL Express, UPS or FedEx.

Duties & Fees

  • U.S. orders: No additional duties.
  • International orders: Duties or customs fees may apply depending on your destination country.

Accepted Payment Methods

We accept all major credit cards plus Apple Pay, Afterpay, and Sezzle.

Disclaimer

The artwork sold on the site is original and not affiliated with official sports teams or trademarks.

Shipping Policy

General Information:

Our company provide free shipping for all orders irrespective of the order value. To maintain balance of good customer service and financial aspects of the business, we use standard shipping plans offered by our courier partners. If you need a rush parcel service or fast delivery, you need to contact our customer service.

All orders are dispatched withing 1-2 days after order confirmation. The delivery time may vary based on your location and time of the year, 5 to 7 business days.
Express shipping takes 3 to 4 business days only.

Since our neon signs are custom designed and hand-made, there might be some delay in dispatch of the order from our side. This mainly depends on the complexity of the design and manufacturing of the product. However, this is a very rare occurrence and our craftsmen strive to deliver goods on time every time. We ask your understanding and patience in this regard and you can always call our customer service to get accurate timeline of the delivery of the product.

Read This Completely

We do not sell ready-made products and all our neon signs are designed and manufactured to customer specifications. Hence, we will not be able to honor your request for refund if you don’t like the product after receiving it. Our designer have years of experience in making neon signs and they design product exactly as per your specifications. In event you don’t like the product, we cannot issue a refund as the product is of no use for us and it becomes a lost revenue. Hence, we request you to give clear ideas about your design and measurements while placing the order. You can provide reference images if you are not able to explain the design of neon sign verbally and our designers will get the required information from you by asking you a series of open ended and closed questions to ensure you get the neon sign you dreamt of..

Door to Door Shipping Service

We offer door-to-door shipping service and you will get the item delivered to your doorstep. We do not offer pick-up points nor deliver your order to nearby businesses to cut shipping costs.

Custom Fees

If your country/state levies custom fees for international shipments, it has to be borne by you. Our courier partner will provide you details of the custom fees charged by the tax authorities and also provide you the receipt for the same. We expect a understanding from our customers in this regard. If you have any doubts about any fees other than order charges, get in touch with our customer service and they will help you in this regard.